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The company said it was working to resolve the issue and told clients to either try again later in the day or print and mail their tax return documents.
WASHINGTON — It’s Tax Day, and H&R Block customers are experiencing an additional headache on top of the annual tax filing deadline: tech issues on the company’s tax software aren’t allowing some users to file their returns electronically.
H&R Block acknowledged the issue in a statement, noting that it only affects customers using desktop software used to file taxes.
“We are aware of an issue preventing some desktop software users from e-filing their returns,” the company said. “Online clients and clients working with our tax professionals virtually or in person are not impacted.”
The company said they were working to resolve the issue and told clients to either try again later in the day or print and mail their tax return documents.
For each day after the April 15 deadline to file taxes, there is a standard penalty of 5% on any taxes due for every month the return is late, up to 25% of the unpaid balance.
Penalties will not occur if tax documents are sent electronically or postmarked on or before April 15.
H&R Block’s tax preparing software also charges a fee for e-filing, and some users have reported that the program is charging them multiple times while failing to complete the upload for the documents.
One person affected by the bug said in a post on X that their bank account was being charged every time they hit submit on their return while the software failed to send their taxes to the IRS.
In a reply, H&R Block told the customer that the charges were “temporary authorization holds” that would expire in 3-5 days.
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